General Terms of Business

General terms of business (GTB) of Christine Unger – First Impression.

Latest up-date: March 2007

Individual and group consulting
Offers for company training courses / seminars
Open workshops
Copyright
Data protection and secrecy
Disclaimer
External links
Place of performance and legal venue

1. Individual and group consulting

All quoted prices are inclusive of VAT.

All consulting sessions shall take place either at my consulting premises in Vienna or elsewhere if so agreed.

All appointments shall be agreed personally.

N.B.: Ladies, you are kindly requested to come to your colour consulting or make-up appointments without any make-up on.

Liability

Every consulting session shall be thoroughly prepared and carried out according to the latest state of the art. However, First Impression shall not be liable for any advice given or utilization of the knowledge gained from the consulting sessions.

Consulting fees

Fees for personal individual or group consulting sessions shall be paid in advance by bank transfer, or in cash at the end of each individual consulting session.

Gift vouchers shall be paid for in advance by bank transfer upon receipt of the relevant invoice.

Cancellation of individual / group consulting sessions by the customer

Due to the fact that the services rendered by Christine Unger – First Impression require long-term scheduling, preparation times and terms of travels and consulting activities and therefore binding appointments, you are herewith requested to note the following conditions of cancellation:

The cancellation of an agreed appointment on the part of the customer shall be free of charge if effected 24 hours before the scheduled appointment at the latest.

In the case that a scheduled consulting appointment is not consumed and has not been cancelled in good time by the customer, i.e. 24 hours before the scheduled consulting appointment at the latest, the customer herewith agrees to pay a cancellation fee to Christine Unger – First Impression to the amount of 90% of the fee due for the particular consulting session.

Cancellation of the consulting appointment by Christine Unger – First Impression

In the case of Acts of God, such as illness or any other unpredictable events of force majeure, it may happen that scheduled consulting services have to be cancelled. In such cases, customers shall not be entitled to insist on the originally agreed appointment.

However, you shall be informed of such cancellations or any other organisational changes as soon as possible.

In such cases, any fees that have already been settled shall be reimbursed without any deduction. However, there shall not be any claims as to travel or other expenses.

Claims for compensation regarding any indirect damages, especially for loss of income or claims by third parties shall be excluded from this liability.

2. Offers for company training courses / seminars

Company training courses are internal company seminars.

Offers made by Christine Unger – First Impression in writing shall be valid for three months, the relevant date being the date stated on the relevant offer.

Internal company projects and processes

All quoted prices shall be inclusive of VAT.

The customer shall be entitled to terminate the co-operation at any point in time. In this case, only the consulting days and services already rendered together with the accrued travel expenses for arrival and departure shall be invoiced.

Cancellation of company seminars / company trainings by the customer

The cancellation of an agreed seminar on the part of the customer shall be free of charge if effected 48 hours before the scheduled appointment at the latest.

In the case that a scheduled consulting appointment is not consumed and has not been cancelled in good time by the customer, i.e. 48 hours before the scheduled consulting appointment at the latest, the customer herewith agrees to pay a cancellation fee to Christine Unger – First Impression to the amount of 90% of the fee due for the particular consulting session.

3. Open Workshops

All quoted prices shall be inclusive of VAT.

You are booked for the workshop upon your registration by e-mail, facsimile or ordinary mail together with the receipt of your workshop fee.

The payment of the workshop fee before the beginning of the workshop is a prerequisite for your participation.

Christine Unger – First Impression herewith reserves the right to change the venue of the workshops or cancel the workshop altogether for organisational reasons.

In the case of such a cancellation, any workshop fees already paid shall be fully reimbursed.

Following your registration, you will be informed of all required organisational details, such as the address and the exact time of the beginning of the workshop and if any preparation for the workshop is required.

Registrations for open workshops

In order to be able to offer participants the best possible quality, numbers are usually restricted. It is therefore necessary that you register as soon as possible by e-mail, facsimile or by ordinary mail.

Following your registration, you will receive a notification of your booking for the workshop together with our bank details for the payment of the workshop fee.

The booking shall be binding upon receipt of the participation fee on our account.

The full participation fee including VAT shall be on our account at least 5 days before the beginning of the workshop. Should this not be the case, you will be asked to show the relevant pay slip before the beginning of the workshop.

The payment of the workshop fee within the prescribed period will guarantee you a fixed place in the workshop. Please note that, failing that, your booking is not binding and somebody from the waiting list might get your place.

Should you register for a workshop that is already fully booked, you will be put on the waiting list. In this case you will be notified as soon as there is a vacancy.

Should you already have transferred your participation fee onto our bank account and not get a place because the workshop is already booked, you will be fully reimbursed.

Cancellation of workshops by the customer

If you register for a workshop and then find out that you cannot participate, you may cancel. However, this cancellation shall be in written form.

There is no cancellation charge for cancellations that are effected up to 5 days before the beginning of the workshop. In this case, you will be reimbursed the entire course fee without any charges accruing on your part.

For cancellations up to 1 day before the beginning of the workshop, the cancellation charge will be 50% of the workshop participation fee.

Should participants not cancel until the day of the beginning of the workshop or simply not attend, there shall be a cancellation charge of 90% of the workshop fee.

No cancellation charge shall accrue if you find a replacement for yourself for that particular workshop.

Cancellation of workshops by Christine Unger – First Impression

In the case that the number of participants is too low, I shall reserve the right to cancel the workshop 3 days before the scheduled beginning at the latest, and to reschedule the workshop. Should you be prevented from attending, your fee will either be fully paid back or be deemed deposited for another workshop.

In the case of Acts of God, such as illness or any other unpredictable events of force majeure, it may happen that scheduled workshops have to be cancelled. In such cases, the customer shall not be entitled to insist on the originally agreed workshop.

However, you shall be informed of such cancellations or any other organisational changes as soon as possible.

In such cases, any fees that have already been settled shall be reimbursed without any deduction. However, there shall not be any claims as to travel or other expenses.

Claims for compensation regarding any indirect damages, especially for loss of income or claims by third parties shall be excluded from this liability.

4. Copyright

All the working materials handed out in the context of my consultations and other events are protected by copyright and shall not, partly or fully, be multiplied or commercially utilized without our approval.

Links to our website may only be carried out provided that the independent character of my website is preserved. Any taking over of parts of contents of the same shall require my written consent.

5. Data protection and secrecy

Any data that we are entrusted with shall be stored via electronic data processing and strictly in compliance with the data protection law.

We herewith oblige ourselves to keep secrecy concerning any details concerning your person and / or company, and to keep secrecy vis-à-vis third parties.

6. Disclaimer

We shall not be liable for any sustained loss of or damage to any objects that are brought to our events.

Any contents under this website has been diligently compiled and up-dated. However, we shall not accept any liability for the correctness, completeness and topicality of the information thus provided.

We shall not be liable for any other websites directly linked or otherwise referred to, and herewith disclaim any such liability.

7. External links

Since our enterprise does not check the contents of any linked-up websites, we herewith expressly distance ourselves from the contents of any externally-linked sites to the website of Christine Unger – First Impression. Neither shall we incorporate their content or make use of it in any way.

8. Place of performance and legal venue

The place of performance for deliveries and payments shall be Vienna.

The legal venue shall be Vienna, with the exclusive applicable law being Austrian law.